We are confident you’ll love your products as much as we do, but for any reason you’re unhappy with your recent purchase, we will honor a 7-day money-back guarantee from the date you received the goods, however the item needs to be unused, and the packaging not tampered with.
Please initiate your return request as promptly as possible once you have received your item. In order to initiate a return:
Please get in touch with our friendly customer care team at email@example.com and await our response.
Pack and seal the item/s in their original packaging and post the parcel back to us at the address we provide – this cost is at the purchaser’s expense.
We advise that you return your product via express with insurance covered as Shells Shop is not responsible for lost or stolen packages during transit.
The sale of any discounted products is final unless the item is proven to be damaged or faulty.
DAMAGED OR FAULTY PRODUCTS
We take care to pack your products carefully so that they won’t get damaged in transit. If, for whatever reason, they arrive damaged or faulty, we ask that you let us know within 7 days of receiving them in the mail.
We will arrange for the damaged or faulty product to be returned to us and you can let us know whether you would like us to either send a replacement to you or provide you with a refund.
For faulty or damaged products, we will organise your refund or replacement within 14 days of receiving your return. Please note that timeframes for replacement items are subject to stock availability.
We will refund postage costs required to return faulty or damaged items.
CANCELLATION OF ORDER POLICY
Except as required by law, all sales are final and no refunds are given. You acknowledge and agree that once you have placed and paid for your order we cannot cancel your order as it has been processed and paid for by us.
On occasion we may cancel an order where we are unable to fulfil it, for example where there is limited stock. In these or similar circumstances where we have to cancel an order, we will provide you with a full refund.